Customer Support Hours (U.S. Mountain Time)

Monday-Thursday : 9am-4pm

Friday : 9am-12pm

Closed Weekends and U.S. Holidays

Writual Society

Writual Planner

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Writual Planner Support Center

Explore our Help Center for guidance and answers to frequently asked questions. Navigate our resources to troubleshoot issues, discover product insights, and enhance your overall experience. Your go-to destination for support, empowering you to make the most of our products and services.

Registering for email and SMS notifications is the best option to stay updated about promotions and discounts. Additionally, enrolling in our rewards program enables you to accrue points that can be redeemed toward your order.

Where can I get a discount?

While we strive to maintain sufficient inventory levels to keep up with demand, certain items may occasionally become unavailable. Should you come across an out-of-stock product on our website, you have the option to sign up for notifications when the item is restocked by visiting the product page and selecting "Notify me when available".

An item I want is out of stock

Order Processing:
Please allow 1-5 days for the processing of all orders. This processing time is independent of the shipping speed selected during checkout.
Shipping:
Retail items will be shipped via USPS, while wholesale orders will be fulfilled through UPS.
The shipping times estimated during checkout are not guaranteed by Writual Planner, as items are shipped by USPS and UPS. Please refer to the shipping company for any information regarding service disruptions and delays. 
Writual Planner is not responsible for items damaged while in transit.
In the event of receiving a damaged or defective item unrelated to shipping issues please contact us with your order number and accompanying photos of the damage. We will do our best to resolve the issue as quickly as possible. 
International Orders:
USPS International First Class Mail is the most economical but slowest shipping option for international orders. Shipments using this method may take more than a month to arrive and cannot be tracked once they leave the US.
We strongly recommend choosing an upgraded shipping option for international orders. Any issues with the delivery of your international order should be addressed directly with the shipping company.
Shipping Address and Undeliverable Packages:
Ensure your shipping address is accurate during checkout. If items are returned, additional shipping fees will be required for re-sending to the correct address.
Once an item is shipped, the shipping address cannot be changed. If you realize there is a mistake with your shipping address, please contact us as soon as possible and we will do our best to accommodate your request. 
Writual Planner is not responsible for items once they leave our facility. If an item is lost or undeliverable, the buyer is responsible for contacting the shipping company to resolve any issues or file claims for the item. Once the item leaves our facility, we cannot assume responsibility for any non-delivery, as it is beyond our control and adheres to the address provided during checkout.

What is your shipping policy?

Please allow 1-5 business days for processing on all standard orders. Processing time is in addition to your selected shipping speed. You will receive an email with the tracking details as soon as your order is dispatched. For subscription items such as workbooks and boxes, please refer to the shipping schedule provided on the respective product page.

When will my order ship?

Our core products (i.e. planners, journals, workbooks, Modern Hue Tarot, malas, stickers, and stamps) are all crafted in limited quantities and are not mass-produced. Given the unique and time-sensitive nature of these items, we do not accept returns for refunds. 

We do offer exchanges for store credit within 14 days of receipt. To be eligible for an exchange, items must be returned in their original condition, with all packaging intact. The credit will be issued in the form of a gift card and sent via email within 3 business days of receiving the returned item. Please note that digital and sale items are not eligible.

What is your return policy?

You can manage your Writual Box, workbook, or sticker subscription by logging into your account, scrolling down to "Your Subscriptions" and selecting "Manage Subscription". If you have not yet registered your account, you'll need to complete that step here - Create Account - before you're able to log in.

How do I manage my Writual Planner subscription?

Please allow 1-5 business days for processing on all standard orders. Processing time is in addition to your selected shipping speed. You will receive an email with the tracking details as soon as your order is dispatched. For subscription items such as workbooks and boxes, please refer to the shipping schedule provided on the respective product page.



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