If you realize there is a mistake with your order or need to make any modifications, please contact us and we will do our best to accommodate your request. Please be aware that if a change request is submitted outside of our customer support hours an
Should you wish to cancel your order, please contact us and we will do our best to accommodate your request. Please be aware that if a cancellation request is submitted outside of our customer support hours and/or after the order has been processed,
If you realize there is a mistake with your shipping address, please contact us as soon as possible, and we will do our best to accommodate your request. Please be aware that if the request is submitted outside our customer support hours and/or after
Please note, this page addresses login issues for Writual Planner accounts.For help accessing a Writual Society account, please contact us. If you are having trouble logging in to your account, the most common issue is that your account has not been
Why was my payment declined?. Payments may be declined for various reasons, such as insufficient funds, expired cards, or security issues. Contact your bank or financial institution for more information. Is my payment information secure?. Yes, we pri
Once your order has been processed and shipped from our warehouse, we will send out an email with the tracking details. You can follow your package's journey using the tracking information provided on your order status page. If you were already given
If your discount code isn't working, please ensure that you have entered it correctly and that it has not expired. Some discount codes may be linked to a specific email address or user account, so make sure that you are logged into the correct accoun
Unfortunately, we are unable to apply discounts or promotional offers to orders retroactively. If you have forgotten to use a discount code at the time of purchase, we apologize for any inconvenience, but we cannot refund the discounted amount or app
In the event that you receive the wrong item with your order, kindly inform us so we can send out the correct product. Our team will arrange for a replacement to be shipped out promptly to ensure you receive the item you ordered. We appreciate your p
If you did not receive all of the items in your order, please contact us immediately. Our fulfillment team is dedicated to ensuring that you receive your complete order and will dispatch any missing items as soon as possible. We apologize for any inc
You are experiencing one of the quirks of Shopify's account update.Your order history is definitely still attached to your email address, but because Shopify recently moved to a new customer account system, many older accounts weren’t migrated automa