Writual Planner Support

Writual Planner Support

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Order Managment

Can I make changes to my order?

If you realize there is a mistake with your order or need to make any modifications, please contact us and we will do our best to accommodate your request. Please be aware that if a change request is submitted outside of our customer support hours an

Can I cancel my order?

Should you wish to cancel your order, please contact us and we will do our best to accommodate your request. Please be aware that if a cancellation request is submitted outside of our customer support hours and/or after the order has been processed,

Can I update the shipping address for my order?

If you realize there is a mistake with your shipping address, please contact us as soon as possible and we will do our best to accommodate your request. Please be aware that if the request is submitted outside of our customer support hours and/or aft

I can't log into my Writual Planner account

I forgot my password. How can I reset it?. If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email address to reset your password securely. I'm not receiving the

I'm having issues with my payment

Why was my payment declined?. Payments may be declined for various reasons, such as insufficient funds, expired cards, or security issues. Contact your bank or financial institution for more information. Is my payment information secure?. Yes, we pri

How can I track the delivery of my order?

Once your order has been processed and shipped from our warehouse, we will send out an email with the tracking details. You can follow your package's journey using the tracking information provided on your order status page. If you were already given

What should I do if my discount code isn't working at checkout?

If your discount code isn't working, please ensure that you have entered it correctly and that it has not expired. Some discount codes may be linked to a specific email address or user account, so make sure that you are logged into the correct accoun