What is your return and exchange policy?Updated 12 days ago
Our Return and Exchange Policy
At Writual Planner, we take pride in offering thoughtfully crafted, small-batch, and limited-edition products designed for Tarot and Astrology enthusiasts. As a small business, we are committed to ensuring the quality and uniqueness of each item we offer.
To honor our commitment to sustainability and maintain the exclusive nature of our offerings, we do not issue refunds for returns. However, we’re happy to provide exchanges for store credit in the amount of the purchase price within 14 days of receiving your item. Shipping costs are non-refundable, if your original order qualified for free shipping, the actual shipping cost will be deducted from the store credit issued.
Exchange Eligibility
Items must be unused, unopened, and in their original condition.
Digital Products
Please note that digital items are non-refundable. Since they cannot be physically returned, refunds are not possible once these items have been downloaded. If we can confirm the download has not yet been accessed, we may be able to make an exception.
How to Request an Exchange
- Contact our Customer Support team to initiate the exchange process. Be sure to include your order number or the email address associated with your purchase. Items sent back to us without first requesting a return will not be accepted.
- Once we receive and inspect the item to confirm it meets the eligibility criteria, we’ll promptly issue your store credit to the email address provided at checkout.
Thank you for your understanding and for supporting our small business!