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Writual Planner

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Writual Planner Support Center

Explore our Help Center for guidance and answers to frequently asked questions. Navigate our resources to troubleshoot issues, discover product insights, and enhance your overall experience. Your go-to destination for support, empowering you to make the most of our products and services.

Can I make changes to my order?

Can I cancel my order?

Can I update the shipping address for my order?

I can't log into my Writual Planner account

I'm having issues with my payment

How can I track the delivery of my order?

What should I do if my discount code isn't working at checkout?

Can I apply a discount code to my order after purchase?

What happens if I receive the wrong item?

What should I do if I didn't receive all the items in my order?

I can't log in and the password reset email never comes

Order Managment

What is your shipping policy?

Do you offer free shipping?

What is your return and exchange policy?

What should I do if my package is showing as delivered but I haven't received it?

What should I do if my order is delayed, has not moved, or the tracking information hasn't been updated?

What should I do if an item I received was defective or my order was incomplete?

Shipping, Returns + Exchanges

How do I redeem my rewards points?

Where can I find my unused redemption codes?

How do I update the payment information for my Writual Planner subscription?

How do I update the shipping address for my Writual Planner subscription?

How do I cancel my Writual Planner subscription?

What should I do if there's an issue with my payment method for a subscription renewal?

What is the shipping schedule for subscription boxes?

Are subscription boxes available after the event date has passed?

Subscriptions, Loyalty + Rewards

Interactive PDF FAQs

Will the Digital Calendar Plugin work on different devices and time zones?

Are digital copies or PDF versions of the workbooks available?

What is the Difference Between 1-Card and 3-Card Layouts?

Why haven't I received my downloads?

What is the difference between the Tarot and Lunar Planners?

How is the Undated Tarot Journal Different from the Planners?

Are receipts included in the shipped packages?

Do you have a physical store location?

Do you offer local pickup at your fulfillment facility?

What is the difference between the Monthly Box and the Sabbat Box?

How do I clean my stamps while maintaining their stickiness?

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