What is your shipping policy?

Please allow 1-5 days for the processing of all orders. This processing time is independent of the shipping speed selected during checkout.

Retail items will be shipped via USPS, while wholesale orders will be fulfilled through UPS.
The shipping times estimated during checkout are not guaranteed by Writual Planner, as items are shipped by USPS and UPS. Please refer to the shipping company for any information regarding service disruptions and delays.
Writual Planner is not responsible for items damaged while in transit.
In the event of receiving a damaged or defective item unrelated to shipping issues please contact us with your order number and accompanying photos of the damage. We will do our best to resolve the issue as quickly as possible.

USPS International First Class Mail is the most economical but slowest shipping option for international orders. Shipments using this method may take more than a month to arrive and cannot be tracked once they leave the US.
We strongly recommend choosing an upgraded shipping option for international orders. Any issues with the delivery of your international order should be addressed directly with the shipping company.

Ensure your shipping address is accurate during checkout. If items are returned, additional shipping fees will be required for re-sending to the correct address.
Once an item is shipped, the shipping address cannot be changed. If you realize there is a mistake with your shipping address, please contact us as soon as possible and we will do our best to accommodate your request.
Writual Planner is not responsible for items once they leave our facility. If an item is lost or undeliverable, the buyer is responsible for contacting the shipping company to resolve any issues or file claims for the item. Once the item leaves our facility, we cannot assume responsibility for any non-delivery, as it is beyond our control and adheres to the address provided during checkout.

Writual Planner Support