Writual Planner Support

Writual Planner Support

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Shipping, Returns + Exchanges

What is your shipping policy?

Order Processing:Please allow 1-5 days for the processing of all orders. This processing time is independent of the shipping speed selected during checkout.Shipping:Retail items will be shipped via USPS, while wholesale orders will be fulfilled throu

Do you offer free shipping?

Yes, we do offer free shipping on eligible orders. Eligibility. Shipping Methods. Exceptions. Additional Information.

What is your return policy?

Our core products, i.e. planners, journals, workbooks, Modern Hue Tarot, malas, stickers, and stamps, are all crafted in limited quantities and are not mass-produced. Given the unique and time-sensitive nature of these items, we do not accept returns

What should I do if my package is showing as delivered but I haven't received it?

This issue often arises when the package is marked as delivered prematurely, but rest assured it typically arrives within a couple of days. If, after 3 business days, the package is still not in your possession, you can take the following steps to re

What should I do if my order is delayed, has not moved, or the tracking information hasn't been updated?

We understand it can be frustrating to wait without updated information on the location of your package. If your order is delayed or the tracking information shows no recent updates, please reach out to us to inform us of the issue. We will promptly

What should I do if an item I received was defective or my order was incomplete?

In the event that you receive a defective or incorrect item, or if your order is incomplete, please contact us as soon as possible. We will assess the situation and work towards a resolution, which may involve a replacement, discount, or issuance of